mediation mk for separating couples
For couples and families

Policies

Privacy and Confidentiality

The privacy of your personal details, whether stored on file or computer, is assured. Mediation MK is registered under the Data Protection Act and you are, therefore, entitled to request a copy of any information kept about you in our records. The Legal Aid Agency may require access to our records in order to ensure standards are maintained. Discussions in mediation are treated in confidence.

No information is passed to anyone outside Mediation MK without your permission. However, full and frank disclosure of all relevant information between a mediating couple is essential if mediation is to be successful. If allegations of harm to a child are made, the mediator has an obligation to contact the relevant authorities.

Compliments and Complaints

We welcome constructive comments about our service and we also regularly seek the views of users. A copy of our complaints procedure is available on request.

Discussions in mediation are treated in confidence. No information is passed to anyone outside Mediation MK without your permission.

Concerns about safety

Please tell us if you are concerned about your own safety, or the safety of a child, or have experienced violence or intimidation. We can make arrangements for separate arrival and departure times, and separate waiting areas, if required.